Privacy Policy

1. Introduction

Ness Labs (website address: nesslabs.com) appreciates your business and trust. We are a UK-based company, creating products and services focused on creativity and mental wellness. Please read and consent to this Privacy Policy in order to have permission to use our services.

2. Data collected

DATA STORAGE LOCATION

We are a UK-based company and operate web servers hosted in the UK. Our hosting provider Dreamhost adheres to the EU/US Privacy Shield, ensuring that your data is securely stored and GDPR compliant.

REGISTRATION DATA

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

EMAILS

When you register to our newsletter, your email address will be stored by our email service provider Mailchimp. You can unsubscribe at any time by clicking on the link at the bottom of each newsletter.

COMMENTS

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

PAYMENTS

We use Stripe and Memberful to process payments. Your data will be stored for company accountancy andd tax reporting purposes.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email, hosted by Google. These submissions are only kept for customer service purposes and are never used for marketing purposes or shared with third parties.

ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. No personalised data is stored. If you would like to opt-out of Google Analytics monitoring your behaviour on our website please use this link: Google Analytics Opt-out.

3. Use of personal data

We use your personal information in the following cases:

  • Verification/identification of the user during website usage;
  • Providing technical assistance;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security of our customers’ personal information;
  • Customise the website to make your experience more personal and engaging;
  • Receive one-time or recurring payments from our user;
  • Guarantee overall performance and administrative functions run smoothly.