Knowledge Base

Fostering psychological safety with a personal user manual

When you buy a new product, it usually comes with a user manual. It’s a document designed to help you make the best use of that particular product, with detailed instructions. It’s a guide to using a specific system. But when we meet a new person, we need to figure things out through trial and … Read More

Micro-wins: celebrating progress over success

I was having coffee with a friend today, and he told me how he made sure to celebrate his micro-wins. Celebrating victories is obviously not a new concept, but we tend to focus on the finish line and our biggest achievements. We rarely take the time to stop and appreciate the small, daily victories. Micro-wins … Read More

The science of mind mapping: a visual way to make sense of the world

Have you ever struggled to put your thoughts on paper and create connections between concepts? Mind mapping is one of the most effective ways to capture and connect various thoughts. A mind map is a visual diagram that helps you connect information around a central concept. You start from the centre, and then use branches … Read More

Parkinson’s law: how constraints can create freedom

Coined by Cyril Northcote Parkinson as part of an essay published in The Economist in 1955, Parkinson’s law is the adage that “work expands so as to fill the time available for its completion.” While it was initially designed as a mathematical equation describing the rate at which bureaucracies expand over time, Parkinson’s Law can … Read More

Hope and optimism are on a spectrum

Hope and optimism are often used interchangeably. “I’m hopeful about my prospects” or “I’m optimistic about the future.” But hope and optimism are two different concepts. While they’re both beneficial in their own way, it’s important to learn the difference and knowing when one may be better suited than the other. It may seem like … Read More